Return Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
HOW TO RAISE A RETURN / EXCHANGE REQUEST?
- Visit the returns section on the website or click here to raise a return/exchange request for your order
- Submit the required details in the empty fields
- Follow the instructions and select the items you would want to return
- A confirmation email would be shared once the return request is approved
EXCHANGE POLICY
For exchange, the reverse pick-up will be done in 2-3 days once the request is placed. Once, we have received the request and it is approved for review, a new exchange order is automatically placed and processed. The new order gets shipped in 2-3 working days and would take 8-10 days for it to get delivered, mostly sooner depending on the region.
Note: Once a product is exchanged and delivered, no further actions such as exchange or refund would be applicable on that order.
You can always contact us for any return questions at hello@suxxus.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make rectify the same at the earliest.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods and personalized items (such as special orders, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds can be given in customer's Bank Account
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll automatically credited to your Account.
